We make things accessible! The quality assurance of Call Centers is now more efficient with the emotion recognition technology.
We make things accessible! The quality assurance of Call Centers is now more efficient with the emotion recognition technology.
EmoExpolrer was founded in 2021 to make the impossible possible. We can help measure the satisfaction of the callers to your call center. Our solution uses state-of-the-art machine learning technology to explore emotions in your calls and rank them based on the caller's satisfaction. Why listen to thousands of phone calls when you can listen to the few that really matter.
Do you spend hours listening to phone calls? Focus on what really matters, the ones that you can use to identify issues and improve the quality of your service. We will make it efficient. We will make it right.
Phone calls' nature and data content vary from one call center to another. We do provide not only the base solution but also the framework that you can easily use to fine-tune our solution to best fit your application. Both emotions and text analysis are used to rank phone calls. Additional features include speaker identification, where we can distinguish between your agents and your callers.
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